Company Statement on COVID-19 - UPDATED

07 September 2020

LATEST UPDATE, 1st September 2020:

Read more about the steps we've taken below:

With the obvious local and global impact of the COVID-19 virus on communities, Henley Audio are taking measures to ensure we act sensibly and proportionately to positively work against the spread of the virus while continuing to support our customers and suppliers.

As of March 24th, 2020, the following steps have been taken to reduce risk to our internal staff…

  • We have reduced our internal operation down to skeleton staff, only keeping essential sales, accounts and customer services operations open
  • During this time, our office opening hours are reduced to 10am - 4pm, Monday to Friday
  • Our Technical Support is now only available online, through email to technical@henleyaudio.co.uk 
  • We are postponing any unnecessary meetings within our organisation.
  • We are postponing requests for equipment demonstrations.
  • We are quarantining end user hand-deliveries, non palletised shipments, or any questionable packages for 3 days.
  • We have closed our Service Department to new RMA returns. We will be refusing all new RMA product returns until such time as we are able to bring more staff back into our HQ.
  • We are maintaining a clean and orderly working environment.
  • We are actively amending our approach as the situation changes and following the government guidelines, as outlined here: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19

The result of these measures is that we anticipate our ability is very strong to continue operating throughout the outbreak, so long as companies such as ours are not closed by any government ruling. Any customers who have already returned products to our Service Department will have their RMA inspected and, subject to availability of spare parts, processed in line with our normal service policies.

April 29th Update: As the UK government continues to extend lockdown measures, we continue to follow strict social distancing practices in our HQ, and continue to offer all core services using staff working both remotely and within our HQ. 

June 30th Update: As lockdown restrictions have eased and many of our retailers have been able to open in some form, we have amended our previous approach in the following ways, while still maintaining strict working practices and policies that respect the ongoing risk of COVID-19. As of today, we can now say:

  • All departments within our company are now operating again, with staff on a mixture of office-based, part-time and remote working.
  • Our office opening hours have returned to 9am - 5pm, Monday to Friday.
  • Technical support is available on the telephone and over email at technical@henleyaudio.co.uk
  • Our Service Department is open to new RMA returns
  • Our remote sales team are respecting the working operations of each individual retailer they are responsible for.

Any further information will be published here, as it becomes pertinent.

If you require more information about Coronavirus, visit the government website: https://www.gov.uk/coronavirus

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Contact Us if you have any concerns about dealing with Henley Audio during this time.