Company Statement on COVID-19 - UPDATED

11 January 2021

LATEST UPDATE, 11th January 2021:

With the obvious local and global impact of the COVID-19 virus on communities, Henley Audio are taking measures to ensure we act sensibly and proportionately to positively work against the spread of the virus while continuing to support our customers and suppliers.

January 11th Update: With another national lockdown, we have again adapted to make our operation as safe as possible while causing as little disruption to our usual services as possible. Latest points of note are as follows:

  • All departments within our company are still operating, with staff on a mixture of HQ-based and remote working.
  • Office staff are appropriately distanced with PVC shields affixed to workspaces. PPE is given throughout the building and temperature checks are undertaken upon entry.
  • All areas of the building are fogged with a disinfection cleaner each working day.
  • Technical support is available on the telephone and over email at technical@henleyaudio.co.uk
  • Our Service Department is open to new RMA returns, but please note that our HQ is a secure building and you will not be allowed entry if you choose to drop off / pick up equipment yourself. Please take this into consideration if travelling great distances.
  • Delivered goods are now being quarantined for 5 days. In the case of sealed pallets delivered to our premises, the goods inside are classed as qurantined from point of despatch providing the pallet is fully sealed.  
  • Our remote sales team are respecting the working operations of each individual retailer they are responsible for.
  • Our hardworking warehouse team are functioning at full capacity with measures in place to minimise risk to and from any couriers or delivery drivers.

 


Previous Updates: 

As of March 24th, 2020, the following steps have been taken to reduce risk to our internal staff…

  • We have reduced our internal operation down to skeleton staff, only keeping essential sales, accounts and customer services operations open
  • During this time, our office opening hours are reduced to 10am - 4pm, Monday to Friday
  • Our Technical Support is now only available online, through email to technical@henleyaudio.co.uk 
  • We are postponing any unnecessary meetings within our organisation.
  • We are postponing requests for equipment demonstrations.
  • We are quarantining end user hand-deliveries, non palletised shipments, or any questionable packages for 3 days.
  • We have closed our Service Department to new RMA returns. We will be refusing all new RMA product returns until such time as we are able to bring more staff back into our HQ.
  • We are maintaining a clean and orderly working environment.
  • We are actively amending our approach as the situation changes and following the government guidelines, as outlined here: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19

The result of these measures is that we anticipate our ability is very strong to continue operating throughout the outbreak, so long as companies such as ours are not closed by any government ruling. Any customers who have already returned products to our Service Department will have their RMA inspected and, subject to availability of spare parts, processed in line with our normal service policies.

April 29th Update: As the UK government continues to extend lockdown measures, we continue to follow strict social distancing practices in our HQ, and continue to offer all core services using staff working both remotely and within our HQ. The March 24th update has been edited to reflect any changes to our operation. 

June 30th Update: As lockdown restrictions have eased and many of our retailers have been able to open in some form, we have amended our previous approach in the following ways, while still maintaining strict working practices and policies that respect the ongoing risk of COVID-19. As of today, we can now say:

  • All departments within our company are now operating again, with staff on a mixture of office-based, part-time and remote working.
  • Our office opening hours have returned to 9am - 5pm, Monday to Friday.
  • Technical support is available on the telephone and over email at technical@henleyaudio.co.uk
  • Our Service Department is open to new RMA returns
  • Our remote sales team are respecting the working operations of each individual retailer they are responsible for.

November 10th Update: Following the announcement of further lockdown measures it became more important than ever to communicate exactly how we are operating. We are proud to be able to offer most services as usual until lockdown is lifted. This includes:

  • All departments within our company are still operating, with staff on a mixture of office-based and remote working.
  • Office staff are appropriately distanced with PVC shields affixed to workspaces. PPE is given throughout the building and temperature checks are undertaken upon entry.
  • Technical support is available on the telephone and over email at technical@henleyaudio.co.uk
  • Our Service Department is open to new RMA returns, but please note that our HQ is a secure building and you will not be allowed entry if you choose to drop off / pick up equipment yourself. Please take this into consideration if travelling great distances.
  • Our remote sales team are respecting the working operations of each individual retailer they are responsible for.
  • Our hardworking warehouse team are functioning at full capacity with measures in place to minimise risk to and from any couriers or delivery drivers.

Any further information will be published here, as it becomes pertinent.

If you require more information about Coronavirus, visit the government website: https://www.gov.uk/coronavirus

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Contact Us if you have any concerns about dealing with Henley Audio during this time.