Warranty Registration Advice

As exclusive UK distributors for the brands we represent, we are also responsible for supporting all warranty claims for our retailers and end customers. The warranty policies we follow vary from manufacturer-to-manufacturer; so for more information on the brand that concerns you, have a read of our 'Returning An Item' information page. There you'll find the warranty terms for each brand, and the process you need to follow if you ever have a problem with your purchase.

In order for us to register your UK warranty, you need to be able to supply the serial number for the product you've purchased. Below are a series of examples of where to find the serial number, and which number to pick if there are multiple available to you.

When you're ready to continue registering your purchase, you can click here to navigate back to the Warranty Registration page.

Box Design Lehmannaudio Opera Ortofon Pro-Ject Audio Systems Reloop Unison Research

Box Design

Box Design by Pro-Ject Audio electronics have a nine-digit serial number, and all their serial numbers begin with "SN:". You need to enter this "SN:" in when entering your serial number, in order to match your registration against our database. So in the example below, the serial number you type in on the warranty registration page would be SN:F28493, with no spaces.

There are still some older-style boxes in circulation, like in the second example below. For these items you do not need to enter the "SN:", just the hand-written six-digit serial, which is always preceded by a letter. So in the example below, the serial number you type in on the warranty registration page would be C36759, with no spaces.

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Hi-Fi Rose

All Hi-Fi Rose electronics carry a serial number. The serial number is found on a sticker near to the main barcode, with a smaller barcode printed above and below it. The serial number should be the only code with 14 characters. In the example below, the serial number you type in on the warranty registration page would be OWH909AC000039, with no spaces.

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Lehmannaudio

All Lehmann Audio electronics carry a serial number, and can be registered online to protect their warranty. The serial number is found underneath the barcode, often on a silver sticker. In the example below, the serial number you type in on the warranty registration page would be 11-0727, with no spaces.

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Opera Loudspeakers

All Opera speakers are hand-made and carefully packed at the company's headquarters in Treviso, Italy. When they're packed, the box is labelled in pen with a traceable serial number. In the example below, the serial number you type in on the warranty registration page would be 1059, with no spaces.

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Ortofon

Ortofon use two different types of serial number for their traceable products. The first is the most commonly found version, seen on all DJ cartridges and all Hi-Fi cartridges up to the Quintet range (i.e. all models that come in "flat" boxes). In the first example below, the serial number you type in on the warranty registration page would be 50344072, with no spaces. In the second example below, the serial number you type in on the warranty registration page would be 50292752, with no spaces.

Higher end Moving Coil and SPU cartridges have serial number stickers attached to the box. In the case of Cadenzas, these stickers are on the bottom of the box. In the third example below, the serial number you type in on the warranty registration page would be 40977, with no spaces.

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Pro-Ject Audio Systems

Pro-Ject turntables have two serial numbers on the box. One is used internally by the factory, while the other is used to trace the goods on their journey from the factory. It is the latter serial number that we need, and it's identified on the box as being accompanied by a barcode. In the first example below, the serial number you type in on the warranty registration page would be 15S005145, with no spaces.

There are still some older-style boxes in circulation, like in the second example below. For these items you need to enter the six-digit "factory" serial number. So in the second example below, the serial number you type in on the warranty registration page would be 002157, with no spaces.

If you have ever disposed of your box and need to register your warranty, the same serial numbers can be found on the underside of your turntable. So in the third example below, the serial number you type in on the warranty registration page would be 15S012760, with no spaces.*

* Please Note: We always recommend you retain your original box and packaging. It is the safest way to transport the turntable again in the future, if you need to.

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Reloop

All Reloop electronics carry a serial number. The serial number is found on a sticker near to the main barcode, with a smaller barcode printed above it. In the example below, the serial number you type in on the warranty registration page would be G141200077E, with no spaces.

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Synthesis

All Synthesis electronics carry a serial number. The serial number is found on a sticker near to the main barcodea and will be clearly labelled. The serial number should have 13 characters. In the example below, the serial number you type in on the warranty registration page would be S110020509010, with no spaces. If the packaging label is unreadable or missing, the serial number should appear on the bottom of the unit.

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Unison Research

All Unison Research electronics are hand-made and carefully packed at the company's headquarters in Treviso, Italy. When they're packed, the box is labelled in pen with a traceable serial number. In the example below, the serial number you type in on the warranty registration page would be 600371, with no spaces.

If you have an item that is supplied with an external power supply that has its own serial number, we do not need this number for the purposes of your warranty registration.

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