These terms and conditions apply to any product orders placed through www.henleyaudio.co.uk as well as some general terms of business for other purposes. In this way, the terms below are a vital element of your prospective purchase and as a result should be read before placing an order. They are also an essential consideration when managing any service case over the phone, separately on email, or through this website. These terms do not affect your statutory rights.
It is also advised that you should print a copy of these terms for future reference.
If you do not agree with these terms, please do not use this website and do not order products on the website.
These terms are open to change at any time, so please re-check this information with each future order. You should always read our terms & conditions before placing an order.
If you are a trade partner of Henley Audio, your relevant terms and conditions were provided as part of your original contract during our sign-up process. There are still aspects of this page that are relevant to trade partners.
Herein, we may refer to the terms & conditions as "terms", and Henley Designs Ltd. (trading as Henley Audio) as "we", "us" or "our".
We, as Henley Designs Ltd. and trading under the name Henley Audio, are owners of or have been given permission to reproduce the content found on this website. We offer you limited use and access to our website, www.henleyaudio.co.uk.
Henley Designs Ltd. is a registered company (Company Registration: 02721523) who can be contacted in the following ways...
Telephone (9am - 5pm, Monday - Friday): +44 (0)1235 511 166
Writing: Henley Designs Ltd., Unit B, Park 34, Collett Way, Didcot, Oxfordshire, OX11 7WB
When any purchase is made through this website the customer has three fundamental rights...
1. We respect the Consumer Rights Act 2015 (More) and UK Distance Selling Regulations (More)
2. Your contract of sale and any financial transaction will be made direct with Henley Designs Ltd.
As a UK supplier we choose to respect our borders and therefore only sell and despatch goods purchased through this website to individuals at legitimate addresses within the UK.
All orders are confirmed by means of a receipt, sent to your chosen email address, and processed upon confirmation of the apparent legitimacy of the order by Henley Designs Ltd. To keep your information safe, we use a secure payment gateway to protect all purchases.
By completing the checkout procedure, you are agreeing to enter in to a contract to purchase your selected goods from us for the price shown.
Completing a purchase adds users to the Henley Designs mailing list. Please let us know if you do not what to be included on this list.
For all items that are not available for sale on our website, the retail price shown is a Guide Price only. Individual retailers who you may purchase those products from have the right to set their own pricing, following their own criteria.
Though every attempt is made to keep the information on this website up-to-date, some errors or content omissions may occur. If in the rare circumstance that a purchase has been made (to our knowledge) for an ill-explained item, or an item has been purchased at an incorrect price, Henley Designs Ltd. will contact you directly to explain your options as soon as possible.
We will not be obliged to supply any products which may have been part of your order until we have transacted the payment at our offices and agreed the sale by arranging despatch of the requested goods. Due to the nature of payment gateways, if any money has been paid by the customer for a sale that we cannot - for whatever reason - complete, any charged funds will be refunded at the soonest possible time.
Product descriptions on this site are also liable to change at short notice. Changes will not affect goods which have already been despatched, but it is recommended that you confirm the product description meets your needs before completing a sale.
All items are sold as new, unless otherwise stated.
Any item purchased through www.henleyaudio.co.uk using the ‘Add to Basket’ button involves a contract of sale between the purchaser and Henley Designs Ltd. We will process your order manually within the next working day and aim to despatch your goods quickly afterwards.
All goods listed for sale on our site are sold at a price determined by Henley Designs Limited. Any deals or offers are offered by Henley Designs Ltd. only. Prices offered include VAT, but do not always include delivery charges.
Our delivery charges to different regions of the UK are displayed prior to your checkout.
For delivery to Jersey, any other non-mainland UK addresses, or Republic of Ireland, please Contact Us for further advice.
If you would like to discuss a potential order, please Contact Us before proceeding with an order.
In some rare instances, we may need to charge more carriage before an item is shipped. In these instances Henley Designs Ltd. will call you to discuss your options, giving you the right to cancel an order if you wish not to proceed.
Once full payment has been received we will despatch the purchased goods by our preferred UK courier. Where applicable we will include relevant contact details so a given courier can contact you directly for logistical purposes.
Out of Stock Items:
Items listed as ‘Out of Stock’ but with an 'Add to Basket' button can still be purchased through www.henleyaudio.co.uk. We will aim to despatch your goods at their next availability.
Special Order Items:
We stock the widest variety of products we can to effectively service the UK and ROI markets, however there are occasionally situations where a customer wants – or we offer for sale – an item that we do not carry in stock. We may not stock an item due to the cost, specialist nature of an item, or because of a conflict within the range. When this happens, we make these products available to special order.
A special order item will be placed on order with the relevant manufacturer during our next scheduled Purchase Order. As we forecast orders up to two months ahead of time with some suppliers, this does not mean the item will automatically be included on the next shipment we receive. It also does not mean that the item will immediately be placed on order with the supplier, as we group special orders together for logistical purposes. Therefore, we estimate lead times on most special order items of 8 – 12 weeks.
We work hard to ensure as quick a delivery time as possible, so often you’ll find that you’re not waiting that long; but we provide this estimate because production schedules at busy times of year (or during summer shutdowns) are often hard to disrupt with single pieces.
If you have any questions about placing a special order, please do not hesitate to Contact Us.
Please Note: not all products available internationally from every manufacture are available to special order. Orders for some products may be refused at the discretion of Henley Designs Ltd. Special Order items are marked as such on our website, and on our trade price lists.
Under your distance purchasing rights, you have the right to reverse a purchase, for whatever reason, up to 14 working days after receiving the goods.
In order to do this, an email must be sent to email@example.com within the 14 day period to explain your intentions. Upon the return of any items (at your cost), which are received in a new and un-used condition, we will offer a full refund for the sale.
Any items which have been irreversibly customised to your requirements (as in the case of speaker cables, with terminations) cannot be returned or refunded in this way. In this case, all transactions are final. The same is true for all ear-phone models which have been opened and used, in the interest of hygiene.
To cancel an order for an item which is currently out of stock, please email firstname.lastname@example.org from your registered email address to make a request. See our refunds policy below.
Any items that arrive damaged in transit by a courier should be reported to Henley Designs Ltd. immediately, and no later than 48 hours after the goods have been received. If you have any doubts about the condition of a received package, it should be signed for as 'damaged' with the courier.
Though we pride ourselves on product reliability, we recognise that in some rare circumstances goods may arrive in an unsatisfactory condition. In these cases, please contact email@example.com with a full fault description (and images, where appropriate), and we will advise on the subsequent process. If an item is returned and found to have no fault, it will be returned to you and you may be responsible for paying an inspection and return-transportation fee.
For more on our warranty policy, including replacement units, please visit our page on Returning An Item. Our Service Policy is detailed below.
When an item is returned to us for refund, we will examine it and notify you on whether you are entitled to a refund. We will notify you by email or telephone within a reasonable period of time. Any items returned to us in an unreasonable condition without fair explanation will not be entitled to a full refund.
We will only ever refund any money using the same method as the original transaction. The only exception will be when card or personal details have changed since the original purchase was made. It is your responsibility to check and confirm receipt of your refund within a given timescale.
Products returned by you for refund because of a defect from new will be refunded in full, including a refund of any delivery charges.
We will only be liable for losses, or during any returns process, for the maximum value of the goods originally purchased through our site, and any additional delivery costs incurred. Each case is individual, so we suggest you contact us directly in writing to firstname.lastname@example.org should any grievances arise.
The latest Henley Designs Limited Service Policy is reproduced here in full. This relates principally to service cases managed for trade customers of Henley Audio. For advice as an end user, please visit our Returning An Item page.
It is hoped that all servicing will be carried out as quickly and comprehensively as possible, if the following criteria can be met there is no reason why this cannot be, so in good faith Henley Audio suggest the following should be done whenever servicing is required...
This policy and the processes relating to it are further detailed on our Returning An Item page.
Correct as-of 11/05/2021.
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