Henley Audio Terms & Conditions

These terms and conditions apply to any product orders placed through www.henleyaudio.co.uk as well as some general terms of business for other purposes. In this way, the terms below are a vital element of your prospective purchase and as a result should be read before placing an order. They are also an essential consideration when managing any service case over the phone, separately on email, or through this website. These terms do not affect your statutory rights.

It is also advised that you should print a copy of these terms for future reference.

If you do not agree with these terms, please do not use this website and do not order products on the website.

These terms are open to change at any time, so please re-check this information with each future order. You should always read our terms & conditions before placing an order.

If you are a trade partner of Henley Audio, your relevant terms and conditions were provided as part of your original contract during our sign-up process. There are still aspects of this page that are relevant to trade partners. 

Herein, we may refer to the terms & conditions as "terms", and Henley Designs Ltd. (trading as Henley Audio) as "we", "us" or "our".

Henley Designs Limited

We, as Henley Designs Ltd. and trading under the name Henley Audio, are owners of or have been given permission to reproduce the content found on this website. We offer you limited use and access to our website, www.henleyaudio.co.uk.

Henley Designs Ltd. is a registered company (Company Registration: 02721523) who can be contacted in the following ways...

Telephone (9am - 5pm, Monday - Friday): +44 (0)1235 511 166
Email: sales@henleydesigns.co.uk
Writing: Henley Designs Ltd., Unit B, Park 34, Collett Way, Didcot, Oxfordshire, OX11 7WB

Making a Purchase

When any purchase is made through this website the customer has three fundamental rights...

1. We respect the Consumer Rights Act 2015 (More) and UK Distance Selling Regulations (More)
2. Your contract of sale and any financial transaction will be made direct with Henley Designs Ltd.
3. All information will be handled according to our Privacy Policy and payment information will be processed using a recommended payment gateway.


As a UK supplier we choose to respect our borders and therefore only sell and despatch goods purchased through this website to individuals at legitimate addresses within the UK.

All orders are confirmed by means of a receipt, sent to your chosen email address, and processed upon confirmation of the apparent legitimacy of the order by Henley Designs Ltd. To keep your information safe, we use a secure payment gateway to protect all purchases.

By completing the checkout procedure, you are agreeing to enter in to a contract to purchase your selected goods from us for the price shown.

Completing a purchase adds users to the Henley Designs mailing list. Please let us know if you do not what to be included on this list.

For all items that are not available for sale on our website, the retail price shown is a Guide Price only. Individual retailers who you may purchase those products from have the right to set their own pricing, following their own criteria. 


Though every attempt is made to keep the information on this website up-to-date, some errors or content omissions may occur. If in the rare circumstance that a purchase has been made (to our knowledge) for an ill-explained item, or an item has been purchased at an incorrect price, Henley Designs Ltd. will contact you directly to explain your options as soon as possible.

We will not be obliged to supply any products which may have been part of your order until we have transacted the payment at our offices and agreed the sale by arranging despatch of the requested goods. Due to the nature of payment gateways, if any money has been paid by the customer for a sale that we cannot - for whatever reason - complete, any charged funds will be refunded at the soonest possible time.

Product descriptions on this site are also liable to change at short notice. Changes will not affect goods which have already been despatched, but it is recommended that you confirm the product description meets your needs before completing a sale.

All items are sold as new, unless otherwise stated.

How a Sale is Formed & Deliveries

'Buy Now'

Any item purchased through www.henleyaudio.co.uk using the ‘Add to Basket’ button involves a contract of sale between the purchaser and Henley Designs Ltd. We will process your order manually within the next working day and aim to despatch your goods quickly afterwards.

All goods listed for sale on our site are sold at a price determined by Henley Designs Limited. Any deals or offers are offered by Henley Designs Ltd. only. Prices offered include VAT, but do not always include delivery charges.

Our delivery charges to different regions of the UK are displayed prior to your checkout. 

For delivery to Jersey, any other non-mainland UK addresses, or Republic of Ireland, please Contact Us for further advice.

If you would like to discuss a potential order, please Contact Us before proceeding with an order.

In some rare instances, we may need to charge more carriage before an item is shipped. In these instances Henley Designs Ltd. will call you to discuss your options, giving you the right to cancel an order if you wish not to proceed.

Once full payment has been received we will despatch the purchased goods by our preferred UK courier. Where applicable we will include relevant contact details so a given courier can contact you directly for logistical purposes.

Out of Stock Items:

Items listed as ‘Out of Stock’ but with an 'Add to Basket' button can still be purchased through www.henleyaudio.co.uk. We will aim to despatch your goods at their next availability.

Special Order Items:

We stock the widest variety of products we can to effectively service the UK and ROI markets, however there are occasionally situations where a customer wants – or we offer for sale – an item that we do not carry in stock. We may not stock an item due to the cost, specialist nature of an item, or because of a conflict within the range. When this happens, we make these products available to special order.

A special order item will be placed on order with the relevant manufacturer during our next scheduled Purchase Order. As we forecast orders up to two months ahead of time with some suppliers, this does not mean the item will automatically be included on the next shipment we receive. It also does not mean that the item will immediately be placed on order with the supplier, as we group special orders together for logistical purposes. Therefore, we estimate lead times on most special order items of 8 – 12 weeks.

We work hard to ensure as quick a delivery time as possible, so often you’ll find that you’re not waiting that long; but we provide this estimate because production schedules at busy times of year (or during summer shutdowns) are often hard to disrupt with single pieces.

If you have any questions about placing a special order, please do not hesitate to Contact Us.

Please Note: not all products available internationally from every manufacture are available to special order. Orders for some products may be refused at the discretion of Henley Designs Ltd. Special Order items are marked as such on our website, and on our trade price lists.

Cancelling an Order

Under your distance purchasing rights, you have the right to reverse a purchase, for whatever reason, up to 14 working days after receiving the goods.

In order to do this, an email must be sent to sales@henleyaudio.co.uk within the 14 day period to explain your intentions. Upon the return of any items (at your cost), which are received in a new and un-used condition, we will offer a full refund for the sale.

Any items which have been irreversibly customised to your requirements (as in the case of speaker cables, with terminations) cannot be returned or refunded in this way. In this case, all transactions are final. The same is true for all ear-phone models which have been opened and used, in the interest of hygiene.

To cancel an order for an item which is currently out of stock, please email sales@henleyaudio.co.uk from your registered email address to make a request. See our refunds policy below.

Damaged Items

Any items that arrive damaged in transit by a courier should be reported to Henley Designs Ltd. immediately, and no later than 48 hours after the goods have been received. If you have any doubts about the condition of a received package, it should be signed for as 'damaged' with the courier.

Defective Items

Though we pride ourselves on product reliability, we recognise that in some rare circumstances goods may arrive in an unsatisfactory condition. In these cases, please contact sales@henleyaudio.co.uk with a full fault description (and images, where appropriate), and we will advise on the subsequent process. If an item is returned and found to have no fault, it will be returned to you and you may be responsible for paying an inspection and return-transportation fee.

For more on our warranty policy, including replacement units, please visit our page on Returning An Item. Our Service Policy is detailed below.

Refunds Policy

When an item is returned to us for refund, we will examine it and notify you on whether you are entitled to a refund. We will notify you by email or telephone within a reasonable period of time. Any items returned to us in an unreasonable condition without fair explanation will not be entitled to a full refund.

We will only ever refund any money using the same method as the original transaction. The only exception will be when card or personal details have changed since the original purchase was made. It is your responsibility to check and confirm receipt of your refund within a given timescale.

Products returned by you for refund because of a defect from new will be refunded in full, including a refund of any delivery charges.


We will only be liable for losses, or during any returns process, for the maximum value of the goods originally purchased through our site, and any additional delivery costs incurred. Each case is individual, so we suggest you contact us directly in writing to sales@henleyaudio.co.uk should any grievances arise.

Service Policy

The latest Henley Designs Limited Service Policy is reproduced here in full. This relates principally to service cases managed for trade customers of Henley Audio. For advice as an end user, please visit our Returning An Item page.

It is hoped that all servicing will be carried out as quickly and comprehensively as possible, if the following criteria can be met there is no reason why this cannot be, so in good faith Henley Audio suggest the following should be done whenever servicing is required...

  1. All items should be returned in their original packaging wherever possible (usually genuine packaging can be provided at a charge). If units are damaged due to inappropriate packaging, Henley Audio cannot accept responsibility and will not issue a credit or a replacement. In the case of a unit damaged due to poor packaging, the designated service engineer at Henley Audio will communicate what options are available, based on the condition of the item, and the dealer can decide on the best course of action.
  2. All returns need to have a RMA number provided by Henley Audio. This number can be sourced from the main office over email (sales@henleyaudio.co.uk) or telephone (+44 (0)1235 511 166). Returns arriving without a RMA number will take longer to process.
    RMAs are provided over email and will be provided with an RMA sheet attached. This sheet must be completed and enclosed with the returning item in order to expedite the service process.
  3. All returns for replacement or credit must have all parts and accessories included. Henley Audio reserve the right to refuse replacement or credit requests until all parts have been returned, or will charge for the missing items if this is more agreeable.
  4. Where relevant/required, all returns should only be collected from the dealer’s own address. Enclosed with any return must be a completed RMA sheet with a copy of the original proof of purchase (or dealer invoice for demo stock) enclosed.
  5. It is a requirement that all reported faults are verified by the dealer before an RMA is requested.
  6. All items tested and found to have no fault will be returned to the dealer with carriage and any other necessary fees charged. In the case where an advanced replacement has been organised, the dealer remains the owner of both the returned unit and the advanced replacement, and is therefore expected to honour all outstanding invoices relating to the RMA.
  7. Most items failing within six (6) weeks of purchase will be replaced if the fault was caused by manufacturing error.
  8. Any item failing after six (6) weeks will be repaired under warranty, or replaced if this is the policy of the manufacturer.
  9. All repairs conducted under warranty will be free for all manufacturing issues, any repairs due to misuse will be charged.
  10. Warranties relate to manufacturing defects, not misuse or human error by the dealer or end-customer. Faults or issues that arise due to factors other than manufacturing defect are not covered by a warranty.
  11. Many items may be supplied with “perishable” parts, such as the valves supplied with valve amplifiers, or drive belts on turntables. Perishables will usually have a more limited warranty, defined by the manufacturer, as they age at a different rate to the rest of the product and are exposed to more environmental forces due to their type of use.
  12. Faults caused due to using domestic products in commercial environments or on commercial scales are not covered by warranty. Most products distributed by Henley Audio – unless expressly advertised otherwise – are intended for domestic use only. Using them for business applications are done so at your own risk.
  13. Any out of warranty repairs will be given a written quote for parts and labour, and will only be undertaken after a written agreement from the customer or dealer (this can be an email).
    We do not charge a set hourly rate for work, as the nuanced nature of the repairs we conduct may mean a lot of time needs to be given to test/proof/fault-find. As a result, our quotes for work will include a labour charge, but this factors in not just time, but also parts required (including their cost) and the complexity of work required.

This policy and the processes relating to it are further detailed on our Returning An Item page.

Correct as-of 11/05/2021.

Environmental Policy

Henley Audio is committed to improving our environmental performance and implementing best practice to minimise the environmental impacts of our business operations. Through a series of core principles, we aim to ensure our business practices have a minimal overall impact on our environment.  

Henley Audio Environmental Policy Aims include: 

  • Create a working environment that facilitates environmental best practice.
  • Prioritise suppliers that are mindful of and work to minimise their own environmental impact.
  • Make environmentally conscious contributions to offset our necessary business tasks.

If you would like further information on this topic, please Contact Us.

Henley Audio uses Switch2Zero for its offsetting services.

Privacy Policy

To read our Privacy Policy, concerning all matters regarding this website, its cookies, and our email marketing, please visit our Privacy Policy page.