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At Henley Audio, we've been promoting, selling and servicing Pro-Ject Audio Systems turntables for many years. So our extensive knowledge and unique, intimate experience with the range makes us the ideal people to talk to whenever you run into trouble with your record player.
A lot of the time we can help resolve your issues on the phone, and the extensive catalogue of spare parts available through our Online Shop can allow you to get hold of the most common parts quickly and easily. However, sometimes a little more work is needed, and for that we are able to offer all manner of repairs and servicing in our onsite service centre.
We always recommend you give us a call if you're thinking of returning your turntable for repair, but if you've already spoken to us or you want to go ahead and send your turntable back anyway, listed below is the process you need to follow.
There are certain repairs we are happy to offer a set-price repair charge for. These are the prices we will automatically work on for any single repair. If for any reason we have to charge more for one of these jobs, we'll let you know before we do any work so you have the option to change your mind. Equally, if you need more than one job done, we will also work to reduce the total labour charges as best we can for you.
|Repair||Spare Parts Required||Labour Charges|
|Replacement Motor||Direct Part Replacement*||£25.00 + VAT (£30.00 Total)|
|Tonearm Re-wire||Tonearm Inner-Cables (005)||£25.00 + VAT (£30.00 Total)|
|Speed-Box Replacement||Speed Box For Mounting||£25.00 + VAT (£30.00 Total)|
|Cartridge Fitting**||Purchase Any Cartridge From Our Range***||£25.00 + VAT (£30.00 Total)|
* Most replacement motors for other turntables are also available from stock.
** When purchasing bundled cartridges with high-end turntables, find out more about this service here.
*** Unfortunately we cannot fit any third-party cartridges. We also cannot fit any Ortofon or Pro-Ject cartridges that were not bought from Henley Audio or a Henley Audio authorised stockist.
PLEASE NOTE: If you are looking to upgrade a turntable that features a Steel Platter (such as the older Debut Models), these will not work with Moving Coil Cartridges due to the strong magnets utilised in this technology. Please contact us for further advice.
Our fixed return carriage charge is £10 (incl. VAT) for all mainland UK addresses.
Every repair is unique, but there is a general process we follow for all jobs, which is outlined below.
If you choose to involve your preferred local retailer in this process, that's absolutely fine. For complete transparency, we will still charge the same labour costs on each of these repairs. The dealer may charge an additional handling fee over these costs, to cover their cost of managing and handling your turntable repair. We recommend you discuss what cost this may be with your retailer before arranging the return.
If for some reason your turntable has developed a fault while still within its warranty period, you are also welcome to deal with us directly. If you wish to do so, please follow the same process on How to Return a Product above, but be sure to call us first. All items purchased through Amazon, Amazon Marketplace, eBay and other "third-party" sites can only be returned under warranty via the retailer who handled your sale.
To conduct a repair under warranty, we need a copy of your original proof of purchase for the product from an authorised UK retailer included within the box when you ship your turntable back. Unfortunately we are not able to collect warranty claims from domestic addresses; for this service you need to contact the retailer you originally purchased from and arrange to get the turntable back to them. We always recommend returning any product through your retailer, as your contract of sale is with them, and they are legally obliged to support you with any product return. The dealer can help verify the fault and offer you more ongoing support during the warranty process.
If we deem your warranty return to be a viable warranty claim, we will conduct your repair free of charge and ship the turntable back to you at our cost.
|Customer Returns Form|